27.12.2012 18:35 Uhr, Quelle: The Unofficial Apple Weblog

Apple falls in customer satisfaction survey

Analytics firm ForeSee says Apple slipped 3 percentage points in a holiday customer satisfaction survey, garnering 80 points, according to AllThingsD. That's still an excellent number. The data comes from a survey of 24,000 customers that was conducted between Thanksgiving and Christmas. The drop is one of the biggest Foresee has seen, and Apple's lowest score in four years. There doesn't seem to be a simple explanation. Apple went through some drama earlier this year when it fired John Browett as head of retail, but it's hard to see how that migh

Weiterlesen bei The Unofficial Apple Weblog