Apple has dropped to a four-year low in ForeSee's holiday tracking of customer satisfaction with online stores. The data is based on 24,000 compiled customer surveys taken between Thanksgiving and Christmas, and assigns Apple a three-point dip to a score of 80, knocking it not only out of second place but also the top five. Only JC Penney suffered a worse hit, sliding five points to 78. Amazon remains the top website in ForeSee's rankings, followed by companies like LL Bean, QVC, and Vitacost.
