Verizon and T-Mobile are still in a dead heat for the lead in customer help in the US, JD Power said today in its latest study of US carriers. The group gave Verizon a one point lead over its rival with a score of 753 in its ability to serve customers over the phone, in person and online. The two are the only ones to have received a full five star rating thanks to their speed and ability to solve problems the first time.
