30.08.2009 23:20 Uhr, Quelle: 9to5Mac

Adobe says sorry for 'unacceptable' customer support

Following the fuss and bother of earlier this week, Adobe now appears to be making moves to get closer to its customers. Lambert Walsh , Adobe Vice President, Technical Services, has penned an open letter to Adobe’s customers in which he apologises for the company’s recent customer service issues and makes a commitment to address these snags. The letter was first revealed on John Nack’s blog, who wrote, “The quality of Adobe customer service has really taken a dive lately (I know: I end up fielding/escalating a lot of cases that come in through blog commen

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