Last month in UK, a father found the iPod of its daughter emitting some weird noise, prior releasing a strange smoke. He immediately through it outside of the house where the device literally exploded about 30 seconds later!
When contacted by the father who claimed refunding for the exploded iPod, Apple Customer service made a mistake in presenting an agreement. Instead of explaining that they will refund for the exploded iPod under a classical NDA, they apparently did not manage to make it clear, and at the end Apple appears like a company willing to silence claims from a father and his daughter.
It is about time for Apple to officially react to this news and explain properly its policies and procedures.
