25.08.2008 22:50 Uhr, Quelle: MacNN

Smoothstone: iPhone call-center management

Smoothstone has announced a mobile version of its Smoothstone IP Communications phone-management system for the iPhone and iPod touch. Smoothstone's Intelligent Call Control (ICC) suite, an enterprise-level call-center management system, now communicates with the iPhone. It allows managers to arrange call queues over multiple locations, reroute calls to different agents or call centers and transfe

Weiterlesen bei MacNN