We have received several reports of iPhone XS and iPhone XS Max owners noticing that their phones do not start charging when a Lightning cable is plugged in when the screen is off. Affected users find they have to ensure the screen is on and re-plug in their cables for charging to begin.
This issue has been highlighted in a video by UnboxTherapy (embedded below), who repeats the charging test on 8 different iPhone XS models. The majority of his phones exhibit the problem — the devices do not respond to the cable being plugged in as they should, with most kicking into action once the screen is woken up.
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