Apple today enhanced its Apple Support site with a new option allowing customers to initiate automatic screen sharing when receiving help on a Mac via phone call, giving customers more control over their Apple support experience and facilitating quicker, more accurate responses from support staff. Selecting the screen sharing box prompts a temporary download that will allow screen sharing to begin when a support call is initiated by Apple, though customers can choose to disallow screen sharing with an Apple representative by not checking the box. Screen sharing can only be used on voice calls and is not an available option for chat sessions. As noted by
