08.10.2013 16:20 Uhr, Quelle: Macworld UK

TIO remains 'busiest ombudsman': ACCAN

Telcos are improving but still face too many customer complaints, according to the Australian Communications Consumer Action Network (ACCAN).In a speech at the CommsDay Melbourne Congress, ACCAN CEO Teresa Corbin urged telcos to set their own targets for reducing the number of complaints. While there are fewer complaints this year to the Telecommunications Industry Ombudsman (TIO), people continue to complain about telcos more than other industries, she said.Latest news and slideshows on AppleThe TIO received 40,021 new complaints from January to March, down from 52,231 in the same quarter last year. However, the figure was far higher than the 7720 complaints about banks received in the same quarter by the Financial Ombudsman Service, Corbin said."Nationally aggregated data from other service sectors like the energy sector are difficult to compare," she admitted. "But the TIO is generally regarded as one of the busiest ombud

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