For the fifth year in a row, Apple's iPhone has taken top spot on the J.D. Power and Associates Smartphone Satisfaction Study. "Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of 795 and performs particularly well in ease of operation, operating system, features and physical design. Motorola (763) and HTC (762) follow Apple in the smartphone rankings," according to the study.
J.D. Power's study found that smartphone users cited different "key factors" for satisfaction:
Ease of operation (26%)
Operating system (24%)
Physical design (23%)
Features (19%)
Battery function (8%)
It's perhaps in Apple's favor that
