A new in-depth look into RIM (PDF) has revealed some of the insight into RIM's past and current struggles to compete with Apple. An anonymous former worker at the BlackBerry maker said it didn't understand the appeal of the iPhone. While the 2007 version was "badly flawed from day one" through a lack of core features, Reuters heard, RIM made presumptions about what users wanted that played mostly into its existing strengths in corporate environments while ignoring important app and interface elements for everyday users.
