15.09.2010 17:35 Uhr, Quelle: MacNN

Apple opens up Express Lane troubleshooting system

Apple has quietly deployed Express Lane, a new web-based troubleshooting system. The service attempts to streamline problem resolution by funneling people through categories. After selecting "iPod," for example, people can then pick a model such as the iPod touch, and one of several issue categories, such as "Mail & Connectivity" or "iTunes Store, App Store or iBookstore."

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