(Editorial) Over the past few months, Apple CEO Steve Jobs has done the unthinkable: he has broken his company's notorious silence and started responding to customer issues and complaints from his personal e-mail address. Admittedly, Jobs is deciding what he wants to respond to and what he doesn't, always conscious of the impact his answers will have on his business, but he's making Apple accessible. For once, the doors in Cupertino have flung open and Steve Jobs is standing there with a wide grin, ready to answer questions.
