03.06.2010 23:20 Uhr, Quelle: Engadget

AT&T apologizes to customer warned off emailing the CEO: 'This is not the way we want to treat customers'

AT&T's Executive Response Team certainly caused a little controversy yesterday after it warned reader Giorgio Galante that sending another email to AT&T CEO Randall Stephenson would result in a cease and desist letter, but apparently it was all just a mistake -- Giorgio tells us that he's received a sincere apology from an AT&T senior VP, who took responsibility for the mixup. Apparently the cease and desist warning came about due to bad reading of AT&T internal policy -- Giorgio was told the rep who made the call is "not having the best of days today" -- and AT&T tells us it's reviewing its procedures to make sure it doesn't happen again. As for Giorgio, he says AT&T's rep sincerely listened to hi

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