11.01.2010 06:20 Uhr, Quelle: Hardmac.com

Google Nexus: Troubles with After Sale Service

Almost all mobile phones are currently sold via carriers today, even for the iPhone. Google, with its first mobile phone, aka Nexus, decided to directly offer it to customers. However, it seems that the company forgot one important point in its strategy: after sale and customer services.google was maybe thinking that users will solve their problem thank to the online help webpages, or that they will look on the web for sites offering solution. However, a customer who paid a significant price to get a mobile phone is ALSO expecting a reliable service.A large number of customers have been facing issues with the Nexus, and while looking for help from google could not get support, beside a email-based service with a 24-48 hours replay. Other customers, used to deal directly with their carrier, tried to get help from this side, but as they did not receive any document or troubleshooting-related files, they could not help frustrated customers further. Customers who directly contacted HTC, the manufac

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