The US' Government Accountability Office (GAO) today told the FCC in a report that it needed to more actively monitor complaints from cellphone users. It complimented the FCC for promoting competition but chastised the same regulatory body for doing so at the expense of addressing actual customer complaints. Even as 84 percent of customers in a sample group were very or somewhat satisfied with their service, many have longstanding disagreements that either stem from service problems or more systemic flaws. Among the 1,100 respondents, it was common to encounter dis
