14.08.2008 23:36 Uhr, Quelle: Engadget

Verizon tops T-Mobile in J.D. Power customer care survey, again

Filed under: CellphonesT-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's definitely no longer the case, as Verizon has now edged it out for the second time in a row. Not only that, T-Mobile actually fell to third place, behind Verizon's merger-mate Alltel. As usual, however, there isn't much of a spread between the top-ranked companies, with Verizon snagging a score of 103, Alltel scoring 102, and T-Mobile garnering a respectable 100. Only Sprint Nextel, which got a lowly 79, scored below the industry average. Among the other tidbits to b

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