The rise of Zoom could be the headline for the 2020 technology scene. Zoom has replaced classrooms, board meetings, concerts, and even some low budget sporting events. What I find interesting about Zoom is how it took off for video communications while we had other services that were better in a lot of ways. I particularly want to look at FaceTime during COVID-19, and how despite having a nearly decade long existence and being built into every iOS and macOS device, it didn’t have its ‘Zoom’ moment, and why Zoom became the new default group video service. more…
