18.10.2019 12:27 Uhr, Quelle: MacMinute

Gartner: only 9% of customers report solving issues via self-service

Only 9% of customers report resolving their issues completely via self-service, according to Gartner, Inc. (www.gartner.com). Many companies create more channels for customer service, but this creates complex customer resolution journeys, as customers switch frequently between channels, adds the research group. “The idea behind providing customers with more channels in order to give them what […]

Weiterlesen bei MacMinute