Since the launch of the latest MacBook Air, Citrix GoToMeeting users on the new machines have not been able to use their onboard webcams. The latest edition of the MacBook Air was released on June 10, 2013. On June 11 Apple put up a support page addressing an issue with the FaceTime HD camera not working with some applications. This issue has been around for quite some time.
Much to the chagrin of many GoToMeeting users, other video chat programs -- Skype, Facetime, and Google Hangouts -- have released updates or already worked with the new MacBook Air. But those services don't offer the same security and features that GoToMeeting offers. It's a good program for video conferencing, which is why some users are getting frustrated about the lac