Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users.
The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacting staff, clarity of advice, technical knowledge, patience, and time for follow-up.
The annual survey found that 88% of of customer problems were solved at an in-store Genius Bar, compared to only 70% at Best Buy's in-store Geek Squad bars. Consumer Reports also notes that Apple was able to resolve 8
