A reader recently wrote to me with a problem. Apparently, Microsoft Outlook no longer contains the ability to create quote level chunks of text when replying to messages in plain text format. Why this functionality was removed, I can't say. But, with a little help from AppleScript and Automator, I was able to help the reader to add this functionality back via a Service. Better yet, the Service can be set up to work in any email client, or even systemwide in any app. Here's how you can do it
Building the Service
1. Launch Automator (in /Applications) and create a new Service workflow.
