Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner's permission, we're assured), technicians can see device-specific stats such as a battery's drain rate, percentage of app failures, frequency of dropped calls and more. The outfit hopes that its software will make support calls shorter and ensure that fewer fully-functioning devices aren't misdiagn
