In very welcome news to iBookstore publishers, Apple has recently added some support options to make it easier to get answers about pesky issues that might be delaying the sale of the next Great American Novel.
In a letter to iBookstore publishers last week, Apple outlined four different support options. First, the Book Forum is part of the Apple Support Communities and a great way to search for answers to questions that others may have already asked. There's also an FAQ for iTunes Connect (requires iTunes Connect account to log in), the tool that's used to submit books to the store.
For additional assistance with iTunes Connect