Both Verizon and HTC are experimenting with remote diagnostics and tech support. Big Red will be offering the tool to owners of the LG Revolution first. The VS910ZV8 update delivers a number of changes, but the most notable new feature is the integration of Verizon Remote Diagnostics. Now, when a customer calls support, the technician (or script follower, as the case may be) on the other side can take control of the user's device to troubleshoot or demo apps. And, just in case you're paranoid about handing over the keys to your handset, the tool only collects info such as battery temp, OS version and what
