Customer experience developer RightNow took Lodsys to task on Thursday after it quietly moved for a new declaratory judgment (below) to invalidate the company's patents. The motion would have the Eastern District of Wisconsin-based court rule that RightNow's chat support system, as well as customers like Bass Pro, not only aren't violating four of Lodsys' key patents but that the patents themselves are untenable. Lodsys has been 'threatening' all of RightNow's customers with boilerplate infringement claims, RightNow said.
