Apple is informing its technical support workers not to remove or even confirm or deny the presence of MACDefender/Mac Security malware on customers' computers, a leaked memo reveals. "Apple does not provide support or assistance in removal or diagnosis of malware," part of the the document reads. AppleCare representatives are in fact instructed to rule out any issues with Apple products, should a person acknowledge that they installed MACDefender/Mac Security or a variant.
