The latest quarterly report on customer satisfaction from the American Customer Satisfaction Index found that AT&T and T-Mobile's scores have dropped while Sprint is now at the top. The overall customer satisfaction score with wireless telephone services has dropped by 1.4 percent to a score of 71 but is stronger than it was before 2010. Sprint showed the best increase over the course of three years, from trailing the second worst provider by 15 points to the top of the pack.
