Zendesk is a help desk ticketing system for both small and large businesses. Their developers recently updated the Zendesk iPhone app (free) with iOS 4 compatibility. Incredibly, the company boasts 50,000 downloads of their app within 4 months.
That's a lot of help tickets.
Using the iOS app will be familiar to anyone whose used Zendesk. Just fire it up for real-time access to tickets in the system. You can create and edit tickets, leave comments and more while out in the field addressing those very issues. You can even create a ticket via Twitter (what they call a "Twicket") and reply to the customer either publicly or via direct message. That's a great idea since many users -- happy and not -
