Apple is facing new media criticism over the absence of a comprehensive App Store refund policy, most prominently from the New York Times. One writer notes that while people can get refunds if a download is delayed, or not properly executed, it is impossible to get money back based purely on quality complaints. The issue can become serious when dealing with more expensive iPhone apps, such as navigation software. It may also impact people buying less expensive titles which do not work, in spite of Apple's quality assurance.
