In order to motivate ASP, Apple is known to offer incentive and use restriction, overall performance driving their financial benefits. The quality of service is also evaluated via survey sent to customers of those ASPs. Every year Apple is giving a special award to the best ASP, and this year it is "MacStation" located in Argentina. Important points noticed by Apple:
MacStation get all email address from its customers to keep them inform about their products being repaired.
In average, all computers are repaired within 1 day, and MacStation informs customers immediately when the work is done.
Satisfaction rate is 97%
If a problem with a computer is not reproducible, the customer is invited to come over at MacStation to explain and try to reproduce the problem. The customer is informed if the repair procedure is abnormally long.
All computers and devices are systematically and entirely cleaned before being given back to customers.
This awa
