Following the fuss and bother of earlier this week, Adobe now appears to be making moves to get closer to its customers. Lambert Walsh , Adobe Vice President, Technical Services, has penned an open letter to Adobe’s customers in which he apologises for the company’s recent customer service issues and makes a commitment to address these snags.
The letter was first revealed on John Nack’s blog, who wrote, “The quality of Adobe customer service has really taken a dive lately (I know: I end up fielding/escalating a lot of cases that come in through blog commen
