Following a major update back in the spring, the Sonos app was very broken and missing key functionality. The company admitted it made a huge mistake in pushing the redesign too soon and explained that it has since uncovered more “issues” that have prohibited it from adding those missing features. Users were quickly frustrated, and now the company is so mired in fixing its app problem that it delayed two products that are ready to launch ahead of the holiday season. Let’s discuss how we got here, what happened with the app, the consequences Sonos is facing and what likely happens next.
The backstory
Sonos released a completely rebuilt version of its app for Android, iOS and desktop in May. The total redesign was focused on making it easier to play different kinds of content while also creating a hub that’s better suited for finding what you need. Of course, it also has to work with the company’s various speakers and soundbars, and the overhaul took place ahead of the release of t
