Spotify says it has quietly begun offering refunds for its soon-to-be-bricked Car Thing. The company told Engadget on Thursday that, as of last Friday, customers with proof of purchase (like an emailed invoice) can contact customer service and get their money back for the vehicle streaming device.
Spotify has taken some heat for its announcement last week that it will brick every Car Thing device on December 9, 2024. The company described its decision as “part of our ongoing efforts to streamline our product offerings” (read: cut costs) and that it lets Spotify “focus on developing new features and enhancements that will ultimately provide a better experience to all Spotify users.”
TechCrunch reports that Gen Z users on TikTok have expressed their frustration in videos, while others have complained directed toward Spotify in DMs on X (Twitter) and directly through customer support. Some users claimed Spotify’s customer service agents only offered several months of free Premium ac
