23.05.2024 22:45 Uhr, Quelle: Engadget

Samsung reportedly requires independent repair stores to rat on customers using aftermarket parts

If you take in your Samsung device to an independent shop for repair, Samsung requires the store to send your name, contact information, device identifier, and the nature of your complaint to the mothership. Worse, if the repair store detects that your device has been previously repaired with an aftermarket or a non-Samsung part, Samsung requires the establishment to “immediately disassemble” your device and “immediately notify” the company. These details were revealed thanks to 404 Media, which obtained a contract that Samsung requires all independent repair stores to sign in exchange for selling them genuine repair parts. Here’s the relevant section from the contract: “Company shall immediately disassemble all products that are created or assembled out of, comprised of, or that contain any Service Parts not purchased from Samsung.” It adds that the store “shall immediately notify Samsung in writing of the details and circumstances of any unauthorized use or mi

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