30.03.2024 21:45 Uhr, Quelle: Engadget

NYC’s business chatbot is reportedly doling out ‘dangerously inaccurate’ information

An AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming users about actions that are against the law, according to a report from The Markup. The report, which was co-published with the local nonprofit newsrooms Documented and The City, includes numerous examples of inaccuracies in the chatbot’s responses to questions relating to housing policies, workers’ rights and other topics. Mayor Adams’ administration introduced the chatbot in October as an addition to the MyCity portal, which launched in March 2023 as “a one-stop shop for city services and benefits.” The chatbot, powered by Microsoft’s Azure AI, is aimed at current and aspiring business owners, and was billed as a source of “actionable and trusted information” that comes directly from the city government’s sites. But it is a pilot program, and a disclaimer on the website notes that it “

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