20.12.2023 06:45 Uhr, Quelle: Engadget

FTC bans Rite Aid from using facial surveillance systems for five years

Rite Aid will not be able to use any kind of facial recognition security system for next five years as part of its settlement with the Federal Trade Commission, which accused it of "reckless use of facial surveillance systems.” The FTC said in its complaint that the drugstore chain deployed an artificial intelligence-powered facial recognition technology from 2012 to 2020 to identify customers who may have previously shoplifted or have engaged in problematic behavior. Apparently, the company had created a database with “tens of thousands” of customer images, along with their names, dates of birth and alleged crimes. Those photos were of poor quality, taken by its security cameras, employees’ phones and even from news stories. As a result, the system generated thousands of false-positive alerts. Samuel Levine, Director of the FTC’s Bureau of Consumer Protection, said the technology’s use left Rite Aid’s customers “facing humiliation and other harms.” Employ

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