General Motors is taking Google’s AI chatbot on the road. The automaker announced today that it’s using Google Cloud’s Dialogflow to automate some non-emergency OnStar features like navigation and call routing. Crucially, the automaker claims the bot can pinpoint keywords indicating an emergency situation and “quickly route the call” to trained humans when needed. GM says the system frees up OnStar Advisors to spend more time with customers requiring a live human.According to GM, the OnStar Interactive Virtual Assistant (IVA) has used Google Cloud’s Dialogflow under the hood since IVA’s 2022 launch. The virtual voice assistant can handle common customer questions and help with routing and navigation, including turn-by-turn directions. The companies see the collaboration as expanding down the road. “The successful deployment of Google Cloud’s AI in GM’s OnStar service has now opened the door to future generative AI deployments being jointly piloted by
