Zoom has made changes to its terms of service after online blowback over recent updates to the company’s fine print allowing AI training on customer data. A report from StackDiary over the weekend highlighted how the changes, which rolled out in March without fanfare, appeared to grant the company sweeping control over customer data for AI training purposes. In response, Zoom published a blog post today claiming it wouldn’t do what its terms said it could do; the company then updated its terms in response to the continued blowback. It now says it doesn’t train AI models on consumer video, audio or chats “without customer consent.”At least part of the issue stemmed from Zoom’s experimental AI tools, including IQ Meeting Summary (ML-powered summarizations) and IQ Team Chat Compose (AI-powered message drafting). Although account owners have to provide consent before starting a meeting using these tools, additional participants are only presented with two options: accept the te
