Meta is finally addressing a problem that’s long vexed users: its lack of customer support. Bloombergreports that Meta is now planning to build a customer support division, which will be able to help users “who have had posts or accounts removed unexpectedly.”Meta’s plans are apparently still in “early stages,” so it’s not yet clear when the new services will be available. According to Bloomberg, Meta’s plans were at least partially driven by insight from its Oversight Board, which handles requests from users to appeal the company’s content decisions. The board has repeatedly said that Meta should be more transparent in the way it communicates with users about its decisions.The addition of customer service representatives who are able to actually speak with users could solve a long-running headache for many. Currently, users who lose access to their accounts — either through hackings or wrongful suspensions — have few options available to get t
