08.12.2021 18:27 Uhr, Quelle: Engadget

The Trevor Project has a new AI persona for LGBTQ crisis counseling

Since the start of 2021, The Trevor Project, the largest suicide prevention organization for LGBTQ young people, has used an AI technology called the Crisis Contact Simulator to train its counselors on how to talk to in-crisis youth. The tool essentially simulates what a conversation like that may look like with the help of AI chatbots. At launch, the CCS came with access to one such “persona.” Today, The Trevor Project is adding a second one called Drew. The new chatbot represents a fictional youth in their early 20s who lives in California and faces bullying and harassment.Since implementing its first persona, the aptly named Trevor, in February, the organization says the technology has helped train more than 1,000 counselors. One thing to note here is The Trevor Project is using the Crisis Contact Simulator to complement its existing training methods; the tool is not a replacement for in-person training. It allows new applicants to complete two roleplay sessions at a time that works best for th

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