iPhone Upgrade Program members in the US were able to set everything up in advance to pre-order their new iPhone 12 on day one. Not so UK members, however, as upgrades could only be processed in physical Apple Stores – and those were closed by the coronavirus lockdown .
Non-essential stores could remain open for click-and-collect, but that didn’t permit the in-store paperwork needed to begin or renew an iUP membership …
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