A report from Apple Insider shines a light on how Apple’s staff are not adequately trained and prepared to deal with Mac Pro problems. Their production Mac Pro started exhibiting issues, but found the Apple support experience less than satisfactory.
In a clear case of Apple Stores not being ready to service the Mac Pro effectively, the report describes how one Apple Store Genius tried to power the machine by plugging a MacBook PRO USB-C charger into one of the Mac Pro’s Thunderbolt ports.
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