Apple CEO Tim Cook's apologetic letter to iOS 6 customers is the third large-scale apology the company has issued in so many months. Now the web is wondering: is this evidence of a more "human" Apple, or a company with a problem?
On July 13, Apple posted a letter from then senior vice president of hardware engineering Bob Mansfield (currently "senior vice president") regarding the EPEAT rating system. Earlier that month, the company had
