Here's your chance to get a humorous behind-the-scenes look at an Apple retail store. The employee-made video is an entertaining look at Apple's Steps of Service which are introduced during a new employee's Core Training. The first five steps according to the video spell out APPLE:
A - Approach the customer with a "warm welcome"
P - Position, Permission, Probe - Tell the customer what you want to do, ask permission, and then ask them questions to determine their needs.
P - Present the appropriate product solution that f
