More documents have been unsealed in a lawsuit over defective Dell workstations that have revealed the company directly told staff to hide the extent of the problems. Presentations from 2003 to 2005, and even sometime later, told workers to not only avoid telling customers "proactively" about capacitor problems with Optiplex workstations but to "emphasize uncertainty" and cloud the issue. Staff who questioned the wisdom of replacing broken systems with known flawed parts were told that this strategy, rather than a permanent fix, was ultimately the most helpful.
